SHIPPING & RMA

Shipping Methods

KVMSwitchTech products are sold and shipped worldwide. FedEx and UPS are the answer for reliable, cost effective delivery of your packages - with the consistent handling and professional attention you expect from FedEx and UPS. Fedex Ground delivers packages to all business addresses in the USA, Canada and Puerto Rico, and to every residential address in the US with FedEx Home Delivery service. The typical delivery time is one to five business days within the 48 states, depending on the shipping method and distance from origin to destination. We try to deliver packages to Alaska, Hawaii, Canada and Puerto Rico in 1 to 7 business days.

Returns

• All returns must reference an RMA number.
• Packages returned without a valid RMA number will be refused.
• Please note shipping is not refundable.
• In order to obtain a refund, returns must be requested within 7 days of the receipt of order.
• All returns are subject to restock fee.
• KVMSwitchTech reserves the right to inspect the returned products. Additional restock fee may apply for excessive damage or wear of products.
• All returns must include every component originally shipped with the products. Any missing components will have their cost individually deducted from the original purchase amount.
• Custom orders are non-refundable. Please check with your Sales Representative at the time of placing the order for more details.
• Customer is responsible for return freight charges. For cross shipment items, we are only responsible for ground shipping charges. Any other shipping service is at the cost of the customer.
• Please note 3% Credit Card processing fees is non-refundable on returns

Warranty Policy

“KVMSwitchTech.com offers at least 1 year warranty on all its products. Please note all products are covered by manufacturers' warranty. Some products come with 2 or 3 year Warranty. Please contact us for complete details.”

OUR STORY

All KVMSwitchTech Resellers are assigned a dedicated Customer Service Representative. We offer phone and email consultation. As a reseller or distributor you have the opportunity to buy at discounted price from us. We can blind drop ship directly to your customers. Please email sales@kvmswitchtech.com or call us at (216) 798-7530 for more details.