KVMSwitchTech offers 30 day money back guarantee. In order to obtain a refund, returns must be requested within 7 days of the receipt of order. All returns are subject to restock fee. KVMSwitchTech reserves the right to inspect the returned products. Additional restock fee may apply for excessive damage or wear of products. All returns must include every component originally shipped with the products. Any missing components will have their cost individually deducted from the original purchase amount. Custom orders are non-refundable. Please check with your Sales Representative at the time of placing the order for more details. Customer is responsible for return freight charges. For cross shipment items, we are only responsible for ground shipping charges. Any other shipping service is at the cost of the customer.